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Everything is more GRANDE at Grande Vegas

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How do I get started?

In order to play with Grande Vegas Casino, you must first open an account and register your personal information.

Note: All details must match your details as appear on your ID and banking documents.
Note 2: Some email providers block out emails from online gambling or forward them to the Spam folder. To make sure you receive all updates and responses, add This email address is being protected from spambots. You need JavaScript enabled to view it. to your contact list. (Hotmail, Verizon, Comcast, MSN, Yahoo).

Once you have created a username and password, you can choose to play in the Flash Version on the website or download the free software.

To download the software click on Download Software, in the pop up window select 'Run' the program SmartDownload.exe. You then need to select 'Run' and the file will be saved on your desktop with the name Grande Vegas Casino.

What is the difference between the Flash Version and the downloaded version?

People who don't want to download the casino software or people that have a Mac computer (which is not supported on the downloaded version at the moment) can play the Flash Version. The games load very quickly, however, some of the games that available in the software version are not offered in the Flash (for instance, European Roulette, Scratch Cards are available only in the software).

When downloading the casino software to your PC, all the casino graphics and multimedia effects are already installed on your computer, which makes the games much quicker and more stable than playing them in your own browser.

Do you accept US players?

We welcome players from all countries and recommend that you check the law in your own jurisdiction. There are different laws in each state, we don't check up on players but consider it your responsibility to check the laws in your area and make an educated decision.

How do I get my bonus?

The bonus has to be redeemed before making a deposit or immediately after your deposit is approved and before you start wagering it. The bonus code you wish to claim can be found on our website or by contacting customer service and should be entered in 'Redeem Coupon' (under 'Cashier' in the software or 'My Account' in flash version).

I never received my bonus. Why?

There are several reasons why your bonus was not applied to your account:

  • If the bonus was requested BEFORE the deposit was made, a representative will deny the coupon and credit your account manually.
  • If you have a balance (even 1 cent) left on the previous bonus you requested, a representative will remove the old bonus and credit your account with the new bonus.
  • If the bonus you requested is limited to specific players (1st, 2nd depositors, players that we referred by an affiliate), you can choose one of the other promotions that we offer to our players.
  • If the games that you usually play are excluded on this bonus.
  • If the bonus you requested is not valid or has expired (such as weekend bonuses).
  • And other unforeseeable reasons.

Remember that the bonus should appear in your account instantly if there is no problem. If you require assistance, please contact via live chat or phone BEFORE you start wagering the deposit

I am trying to withdraw my winnings and I get a message saying I don't have enough money to request a withdrawal. Why? / Why is my playable balance different than my withdrawable balance?

There is only one possible option. You have not completed the wagering requirements on the bonus. The wagering requirements for a bonus can be found under 'Conditions'. You can check the amount of the wagering you have left in the Cashier, on the left side of the screen, under your balances.

What do you mean by 'Wagering Requirements'? Does it mean that I have to deposit that amount/win that amount?

When claiming a bonus you are asked to wager (place bets) your deposit & bonus a certain amount of times before you are able to cash out. Wagering requirements for Slots bonuses are usually 30 times the deposit and bonus for deposit bonuses. For no-deposit you need to wager the bonus 60 times.

For example: You deposited $100, redeemed 100% bonus and received $100, your wagering requirements will be: $100 + $100 x 30 = $6000.

It does not mean that you need to deposit or win $6000. The total amount of the bets that you place should be $6000. If you are playing Slots and betting $1 a spin, you will need to spin 6000 times to complete the wagering requirements.

The amount that you wagered will change as you play and will appear as 'Playable Balance'. Once you have played the required amount, your winnings will appear as 'Withdrawable Balance' and you can then request a withdrawal.

I have played more than the required amount and my balance is still not withdrawable. Why? What are restricted games?

You can find which games are excluded on the bonus under 'Conditions'.
Wagering on restricted games does not count towards the fulfillment of the wagering requirements and winnings from rounds played on restricted games before meeting the wagering requirements will be removed at the time of a cash-out request.

Please make sure to read the Conditions of the coupon you claimed in order to avoid disappointment and heartache when you find out your winnings are not valid.

Can we have 2 accounts on the same computer? /Can we use the same credit card on 2 different accounts?

The software allows only one account per household and will block additional accounts automatically. To prevent fraud, a credit card can be used to fund only one account and if used on several accounts, the system will freeze them automatically.

In order to open an additional account with us, we ask that you both complete the faxback form and fax it or scan and email to us.

I cannot log in. What happened?

Our software is case sensitive and both username and password should be entered exactly as registered.
If you are sure you entered the correct username and password and still cannot log in, please come to live chat for further assistance.

I'd like to play with fun money instead of real money, how can I do that?

Grande Vegas Casino offers a fun version to its players, in which they can play all the games offered in the real version, but bet with fun money. To do this, go to the log in screen, where you put in your log in name and password (you need to be logged off), and under the log in name and password fields you can mark if you want to sign in as a real money player or just as a fun player.

What are Comp Points and how can I use them?

Comp points are generated by wagering. For every $10 that you wager you are credited with 1 point and once you have accumulated a minimum of 100 points you can redeem them in the cashier in 'Redeem Comps'.
100 comp points are equivalent to $1.
Comp points are considered real money that can be wagered or withdrawn (but do not attract bonuses).

I was playing when the software suddenly froze/logged me out/crashed, why is that and what happens to my balance?

Software malfunctions at times, as anyone with a computer can vouch, we have developed extremely stable software, but it may still crash or freeze, due to a random error or because the computer the player is using has performed an error. We in Grande Vegas Casino are well aware of that and so we have installed a safety feature which not only records your games, so we know exactly how much you had and what was your situation, but also retains the balance at the moment the software crashed. Please note that the balance may be a bit different because the round you were playing may have ended without you seeing it, as a win or loss.

What is the Random jackpot and how can I win it?

The random jackpot is a jackpot that fills up as players bet in the casino, this huge cash prize builds and builds until it is won. To win the random jackpot, you need but to play a progressive game, no matter the amount of the bet or which progressive game you are playing. Once a jackpot is won it starts to build up again.

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In addition to the hundreds of games available at the Grande Vegas online casino, casino management makes sure to add several new games every month. Look here for the new Grande Vegas games being launched each month. There is always something new to check out!

New online casino games keep the excitement levels high at Grande Vegas casino. So not only do you have your favorite games to come here to play, you’ll have new games every month to try out and add to your favorites list.

Be sure to also check out the special promotions which are run around the excitement of the new games release. Your account might be bonused with free cash for you to try out one of the new online casino games. Or maybe you’ll be credited with free spins to try out a new slots game.

So come here often to get in on the fun at Grande Vegas!

You’ve reached the Grande Vegas online casino – and grande it is!  With the best games, all the platforms, fun and interactive promotions, the most convenient banking methods, 24/7 responsive support, and on and on – it just doesn’t get any better than this.  But let’s take it one step at a time.

Grande Vegas has literally hundreds of games for you to choose from.  Slots, progressive games, table games, video poker, craps, roulette, keno and more!  Grande Vegas online casino games are developed by RealTime Gaming – one of the industry leaders in online casino games.  These games can be played on your desktop computer, on the go with your laptop, on your mobile phone or on your tablet.  You are in control – you decide when and how you play!

To get you going, the Grande Vegas casino bonus for first time players is a healthy 100% match up bonus, up to $100.  In other words, you deposit $100, but you play with $200!  This welcome bonus is followed up with more bonuses during your first week.  And those bonuses are followed up with free cash bonuses, free spins bonuses, daily, weekly and monthly bonuses, and more!  The VIP Club grants you comp points each time you bet, which in turn, becomes cash to bankroll even more casino play!

To make your game play as convenient and smooth as possible, Grande Vegas has a full range of banking methods:  Visa/MasterCard, Neteller, eco, Skrill, CDS.  This guarantees your fun is safe and secure, and isn’t this what we all want?

Now let’s say you still have a few questions and would like to get some answers.  Their 24/7 support team is knowledgeable, friendly and ready to help you out.  Contact them by email, phone, live chat or skype for immediate answers to your questions.

But don’t take our word for it – please feel free to check around our site, download the casino, or check it out on your phone or tablet.  We’re sure you’ll be pleased…. looking forward playing together!

If you like big game thrills and chills, be sure to play the progressive Grande Vegas games!

A progressive game is a game that is networked with all the casinos using the same software provider. Each time a player in each of the RealTime Gaming casinos, bets on a progressive game, part of that bet is funneled to the progressive jackpot of that game.

In this way, the jackpots on the progressive online casino games can easily provide life-changing winnings, tipping well over the $1,000,000 mark!

Try our progressive slots games or our progressive poker game and shoot for your first million!

Grande Vegas slots games are THEEEEE BEST! With over 100 slots games available online, it would be fair to say that slots are our specialty. The most popular game at online casinos is slots, and our online slots are clearly the most popular game at Grande Vegas.

Slots games come in all shapes and sizes. We’ve got 3-reel slots, 5-reel slots and even the unusual 6-reel slots. And our games have all the most popular features – wild, scatter multiple paylines and more. We’ve got online slots with bonus rounds like free spins. And we’ve got online slots which are progressives reaching jackpots of over $1,000,000 on a single spin.

We leave all the decisions in your hands – how much to bet, how many paylines to play, to use auto-play and more.

Into free slots? No problem! You can play all our slots for free, for as long as you wish. When you've learned all the ins-and-outs of the game, play for real to win for real!

As far as game subjects go – we’ve got them all: suspense, fun, cartoon, romance, exotic, food, science fiction, movies and more.

Download our online casino onto your computer, or play our live games on the site without download. Or take our slots on the go with your phone and/or tablet. Where and when you play is up to you.

Be sure to try Grande Vegas online slots – you won’t be disappointed!

The specialty games at Grande Vegas casino may be the smallest group of games at the casino, but they pack a punch! For those players who like the traditional casino games, this is the place.

We've got two varieties of Roulette: American and European - for that James Bond feel. You can master the game in these two popular versions. American roulette has the characteristic double zero (00) with the fun that that brings on, while the European roulette has a single zero (0) with the added statistical advantage that gives the player. Then there’s French roulette belonging to those who developed the game. And if roulette is your game, then charge it up with multi-player roulette. Check them all out!

If you like the challenge of a good Craps game, be sure to visit our Craps table where you can almost hear the cheers of the crowd behind you!

And if you like both Roulette and Craps, check out Sic-Bo. It’s a bit of a combination of the two – predict the numbers that will come up when the dice are thrown.

But that’s not all our specialty games – not nearly. Check out our two forms of Bingo. We’ve got a standard Bonus Bingo game and our super charged Roaring Twenties Bingo with all kinds of features to spice up the game like the Extra Ball play, the Turbo Draw, the Multiple Draw and more!

And if you like bingo, Keno is a sort of reverse bingo where you predict which numbers will be drawn.

It doesn’t end there! Grande Vegas offers 5 scratch cards for a quick try at your luck – choose, scratch, and win!

In short, Grande Vegas has almost an endless list of types of games for you to play – we don’t stop at slots – we’ve got it all!

There are some players who prefer table games above all others.  Grande Vegas table games are great at recreating the atmosphere at a live casino as you play at home you are totally immersed in the games.

The two most popular table casino games have long been blackjack and poker.  Grande Vegas has a nice selection of both blackjack and poker so you can easily move from game to game or stay put if that’s your desire.  Unlike a land-based casino, where you might have to wait for a seat at the table if you decide to switch or might be concerned about losing your seat at the table you’re at, Grande Vegas table games guarantee you a seat at every table and guarantee that you’ll have your old seat back if you want it.

All eight blackjack variations and all of the poker games boast the very best and most realistic graphics.  This has always been the hallmark of Grande Vegas Casino: great graphics so you have the full circle of gaming pleasure from the very first bet.

One of the big benefits of having a large assortment of your favorite table casino games is that if you ever choose to go to a land-based casino and are lucky enough to get a seat, you’ll already have hours of experience playing these same games.  Playing table games at Grande Vegas is as much a learning experience as it is a fun and entertaining time!

In addition to blackjack and poker, you can play rummy and baccarat.  Only at an online casino can you pull up a seat at a “table” while comfortably ensconced on your favorite and most comfortable chair.  If you’re playing on your mobile device, you might even be in bed!

So the table games fun is here at Grande Vegas casino.

Video poker is one of the fastest growing online casino games.  First and foremost, it’s a lot of fun to play, giving you all the poker excitement without the need to concern yourself about bluffs.  The dealer never bluffs in video poker!

Practice Makes Perfect

Grande Vegas video poker also provides great practice for those times you’ll play against live opponents.  For example, you learn to recognize the value of the millions of different hands you might be dealt.  In some ways, video poker strategy is not much different than strategy in any other poker game.  But in other ways it’s quite different.  It pays to learn all about video poker strategy and to learn how to apply it to other poker variations.

Manage Your Bankroll

Importantly, video poker always has a very high rate of return so you can play, enjoy, and gain important experience all the while having a very good chance to end a long playing session with a well-earned plus in your bankroll!

Grand Vegas video poker gives you many opportunities to expand your poker horizons whilst getting great pleasure just simply playing.  Poker has its great fan base because it’s a thinking player’s game as well as being lots of fun to play.

Multi-hand Poker is Multi-fun

Grand Vegas video poker gives you the chance to play single hand, three hands, ten hands, or fully fifty-two hands!  The graphics are quick, colourful, and appealing.

A Quiet Word of Advice

Here’s a bit of video poker strategy offered as a bonus to you, the video poker enthusiast.  It’s usually better to go for the higher paying winning combinations.  This means going for a straight flush over a simpler winning hand.  The straight flush comes infrequently but when it comes it pays off handsomely.

A side aspect of this tip is that in order to get the highest payout from the best hands, you should always bet the maximum.  In fact, betting the max is the best way to manage your bankroll in video poker!

So, try all the Grand Vegas video poker offerings and enjoy!

The fun is just a touch screen away when you play on the Grande Vegas mobile casino.  This mobile casino has a full array of all the best games, specially adapted for your phone and/or tablet.  No matter what your favorite game is, this casino mobile version has what you’re looking for.

The games are among the best in the industry - powered by RealTime Gaming.  Their motto is:  Take Gaming Seriously – and they do just that!.  With outstanding graphics and audio feed, the games are fun, interactive and full of payouts!

And you’ll find what you’re looking for with slots in a large variety of subjects – science fiction, whimsy, magic, folklore, suspense, history, adventure, mystery, mythology, comedy, romance, magic, travel and more.

Slots not your thing?  No worries, you’ll find dozens of poker, video poker and blackjack games to choose from as well.

Grande Vegas mobile casino is a real winner when you add in their generous welcome offer for new players.  And the benefits do not end there.  Their great welcome bonus is followed with on-going promotions – daily, weekly, monthly with free cash and free spins – which add more fun and excitement to your gaming!

This casino has been specially designed for use on your mobile phone or tablet, so you’re sure to find your way around clear and simple.

Deposits and withdrawal of winnings is easy – and secure!  With a variety of banking methods to choose from, you can choose to use your credit cards, bitcoin or Neteller account.

And just as your phone and tablet keep you playing on the go, Grande Vegas mobile casino has 24/7 support available to you at all times.  Use their toll-free number or live chat to speak to a trained and friendly service representative at any time of day or night.

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