Please read the following rules and regulations carefully. By registering as a Grande Vegas member and wagering in the Casino you fully accept and understand that all of the following terms and conditions apply.
By accepting and playing any of our promotional offers, the member confirms that the promotional terms and conditions have been read, printed, understood and agreed to.
1. Grande Vegas Casino hereby grants the player a personal, non-exclusive, non-transferable sub-license to use the software for playing in the casino.
2. Grande Vegas is restricted to individuals of legal age who are residents of jurisdictions where the use of Grande Vegas and its games are not prohibited by law. All Grande Vegas games are void where prohibited by law. Minors are strictly forbidden to play.
3. The Grande Vegas Casino is a real money casino; therefore all players' winnings and losses are in real money. Players wishing to play the games for fun only can login to their account in fun mode.
4. All casino games are monitored by Grande Vegas at all times. As a result Grande Vegas has the ability to track and review each hand/roll/slot pull/spin for each player and game offered.
5. Should any game be at any time interrupted and/or disconnected, the situation at the point of interruption and results from the previous game should be displayed when the player starts the game once again. If the player becomes disconnected from the Casino's server mid-game, the player will be able to continue and complete that game exactly as if the player had never left. If the Casino's server did not receive the player's bet, the player's balance will not have been reduced and the player will see the result of the previous bet.
6. Grande Vegas makes every effort to ensure the full protection of its customers. However, certain unforeseen events are beyond the control of Grande Vegas. In the event of a disconnection for any reason whatsoever between the player and the casino, Grande Vegas shall not be held liable for any losses which may result therefrom. The balance of a player's account shall at all times be as recorded on the Grande Vegas Casino games server.
7. All disputes should be forwarded to Grande Vegas by e-mail within one (1) hour of the disputed event.
8. By using the Grande Vegas software, players agree to be bound by the following:
Players shall hold the Company, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify the same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of a player's;
(a) entry, use, or reuse of the website,
(b) use of any materials at the website,
(c) entry, use, or reuse of the Casino Server,
(d) participation in the Game, or,
(e) the acceptance of any prize.
9. Players shall not participate in the Games, open, use or reuse an account, enter the Website, or the Casino, nor accept any prize if the player does not fully understand, agree to, become a party to, and shall, without exception, abide by all rules, regulations, terms and conditions contained herein and as such, the rules, regulations, terms and conditions may change from time to time. Players shall periodically review the Terms and Conditions posted at this website at a rate of at least once a month.
10. Members are only allowed one active account. Winnings will only be paid to players having ONE account. All winnings will be VOID for players with more than one active account. Grande Vegas allows only ONE account per computer, household, IP address unless permission is granted otherwise by Grande Vegas.
11. Should a member give away, share or lose his account number and/or password Grande Vegas will not be held liable for any claims that may result from, or regarding that account. Members are solely responsible for their account transactions and should keep their account information strictly confidential.
12. Personal identity and details of all members will remain confidential. Grande Vegas will not report the wagering history of any member.
13. Players are solely responsible for any applicable taxes on any winnings or prizes collected from Grande Vegas.
14. Grande Vegas reserves the right, in its sole discretion and without notifying its players, to add new activities or games to the Casino or to discontinue any Casino activity or game at any time.
15. By accepting any winnings or prizes from Grande Vegas, players consent to the use of their name and photograph for advertising and promotional purposes without any additional compensation except where prohibited by law.
16. Playing is only allowed in the member’s name. Members are not allowed to play on behalf of a beneficial owner. Payout will be suspended if verification can't be completed.
17. All cash-ins will be subject to audit before being processed. Players must provide a copy of their proof of identity, address, copies of credit cards and/or other appropriate documentation when withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and/or cash-ins made, voided. In cases of fraudulent documentation, account will be locked and all winnings and/or cash-ins will be voided.
18. Payments will always be sent back to the processor by which deposits were made if possible. Grande Vegas reserves the right to make the final decision through which withdrawal method the customers receives their withdrawals. Payouts are only allowed to accounts controlled and owned by the member.
19. Members might be required to declare the source of funds and the source of wealth. Members might be required to provide proof of how payment instrument(s) used to deposit to an account is funded.
20. Members are not allowed to withdraw from an account if the deposit(s) is not roll over at least once.
21. There is a weekly withdrawal limit of $5,000 per week. Please note that management may determine more or less weekly withdrawal limits depending on your VIP status.
22. Grande Vegas reserves the right to withhold play and/or payment from any party that Grande Vegas deems as fraudulent. Grande Vegas may assess service charges to any account for services rendered to any fraudulent account. Grande Vegas requires any deposit to be turned over at least once prior to withdrawal otherwise rule number 18 mentioned above may be applied.
23. Grande Vegas reserves the right to cancel a player's membership at any time without notice. Any balance in your account will be immediately credited back to your personal account. In addition, Grande Vegas reserves the discretional right to void any winnings and withhold any balance in a player's Casino account under any of the following circumstances.
(a) If there is evidence to suggest that a player has more than one active account for the Casino
(b) If the name on a player's casino account does not match the name on the credit card(s) used to make purchases in the casino account;
(c) If the name on a player's casino account does not match the name of the beneficial owner of the financial instrument used to make the deposit
(d) If a player participates in a Casino promotion and cashes-in before fulfilling the requirements of that particular promotion;
(e) If a player provides incorrect or misleading registration information;
(f) If a player is not of legal age;
(g) If a player resides in a jurisdiction where participation in the Game is prohibited by law;
(h) If a player has permitted (intentionally or unintentionally) anyone else to play using his casino account;
(i) If a player has not played at the Casino on an individual basis for personal entertainment only (that is, has played in a professional sense or together with other player(s) as part of a club, group, etc.);
(j) If a player has reversed or charged back any of his purchases in his casino account;
(k) If a player is found cheating or if it is determined by Grande Vegas that he has used a system or machine, be it an additional computer, additional software or otherwise. Also any system used to circumvent the natural randomness of our systems and or collection of data to or from the gaming server for analysis purposes during real money play.
(l) If a player fails to establish individuality of an active account
24. Customers are reminded to print a copy of all transaction data, rules, payment methods and cancellation/refund methods in order to avoid misconceptions at a later time.
25. Grande Vegas reserves the right to make final decision on transaction methods. Grande Vegas may decide what constitutes a qualified transaction on a per transaction basis. Players agree that they may not make claim to entitlement at any time.
26. Grande Vegas reserves the right to modify any rules or cancel promotions at its discretion.
27. Players from the following countries are not allowed to redeem any kind of bonuses. Every withdrawal related to a bonus (free bonus, free spins, deposit bonus, etc.) will be voided.
India, Greece, Portugal, Costa Rica, Thailand, Albania, Armenia, Belarus, Bosnia and Herzegovina, Brazil, Bulgaria, Croatia, Hungary, Indonesia, Ireland, Latvia, Lithuania, Macedonia, Mauritius, Montenegro, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Turkey, Ukraine and United Kingdom.
28. Abusive, offensive or deceptive language will not be tolerated in the Service or with the Grande Vegas Casino staff. Any violation of this policy will result in a suspension of playing privileges or such other action as may be required by the Casino to ensure compliance.
Promotional Terms and Conditions:
1. One Bonus amount per account, customer, household, shared computer, shared IP address.
2. New accounts (New player accounts) are defined as accounts that are opened by new players who have never at any stage opened an account at Grande Vegas before.
3. Bonuses pertaining to new accounts are bonuses on a player's first deposit made into his Grande Vegas account.
4. Grande Vegas can at any time run different promotions for new accounts. Only one new player promotion coupon can be redeemed per new player account at any one time.
Promotions are for a limited time only and Grande Vegas reserves the right to terminate any promotion at any time without prior notice. Promotions may not be combined, unless otherwise specified.
5. Grande Vegas reserves the right to request further documentation and/or withhold bonus amounts.
6. To receive bonus payments, all casino accounts must have a valid e-mail address and telephone number.
7. The min. bonus amount for our deposit coupon codes is $20, the max. bonus amount is $100, unless otherwise stated. The coupon codes are valid only for one deposit (unless otherwise stated). The coupon code must be entered before depositing and cannot be retroactively credited to any customer's account.
8. Wagering requirements for our deposit bonus coupons are 30 times the sum of the deposit plus the bonus, unless otherwise stated. Wagering requirements must be fulfilled for each and every deposit bonus used. This rule will only be annulled after the customer's balance has reached $0 again.
9. The following games count towards fulfilling the wagering requirements for all bonuses (deposit and no-deposit): Bonus Bingo, European Slot Poker, Scratch Cards, and all Slots unless otherwise stated.
10. Any wagers made on excluded games before the playthrough requirements are completed, will result in the bonus and any winnings being voided.
11. Wagering requirements for our no-deposit coupons are 60 times the bonus, unless otherwise stated.
12. Any free money given without requiring a deposit, e.g. a No-Deposit Coupon, loyalty bonus, VIP bonus, vanity card, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus etc. (unless otherwise stated) will have a maximum cash out of 5x the bonus given e.g. $50 given; max cash out = $250 (Random Jackpots are also included). This rule is also valid when a customer's balance is positive at the time of redeeming the non-deposit bonus. After redeeming the bonus, the rule will only be annulled after the customer's balance has reached $0 again.
13. Any no deposit bonus received, has to be redeemed within one month of its receipt. In the case of our birthday bonuses, up to one month past the birth date.
14. Every time you wager $10 in bets on any game, you earn 1 Comp Point, 100 Points = $1. (except for Game of the Month where you can Double your Comps and only have to wager $5 in bets). The minimum amount of Comp Points that can be redeemed is 100. VIP customers earn more comp points for every wager made, according to the player's VIP group.
15. Non-compliance with the above terms and conditions shall be deemed to be promotion abuse and as such will give Grande Vegas management the discretionary right to take the following action against such abusers: All balances/withdrawals shall be considered null and void. Abusing player accounts may be terminated with immediate effect. Players found to be abusing promotions may be precluded from receiving further promotional offers at the casino.
16. Bonuses are made available on a regular basis at Grande Vegas. These are offered as a reward to all our regular and loyal/VIP players. However, any player found to be availing of these promotions, not in the spirit in which they are given, may be subject to exclusion.
17. Each bonus must be completely wagered before withdrawals can be requested. Any premature withdrawal requests will be denied and the playthrough for the previous bonus/(es) must be completed.
18. The winnings from Free Spins have to be wagered 60 times the initial free spins value in USD before a withdrawal can be made. A maximum of 5 times the initial free spins value in USD can be withdrawn.
Free Spins are always limited to one specific game.
Free Spins on top of a deposit bonus have to be completed at the specified game before any other game can be played with the deposit bonus. The Free Spins do not change the terms and conditions of the deposit bonus.
19. Please note that customers who have not made any deposits can only claim free bonus winnings one time.
20. Customers whose last deposit is older than three months and claim a free bonus, are not entitled to a withdrawal.
21. Winnings made on linked accounts using same offers will automatically be voided and therefore will be removed from the accounts.
22. Max bet rule for all bonuses = $10.00. Any winnings plus bonus amounts derived from such bets will be voided.
23. Customers cannot redeem multiple free bonuses/free spins offer consecutively: When a customer uses two or more free bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings.
24. A promotion cannot be used in conjunction with any other promotional offer or existing account balance. If you happen to redeem bonuses on top of an existing playable balance, any winnings will be voided and original deposit reimbursed on your account. All promotional offers are only available to those players to whom the offer was issued directly by the casino. Promotional offers by email are for the intended recipient only and cannot be transferred.
25. Players with one or more pending withdrawals currently in their account are not eligible to receive any bonuses, promotional or otherwise, until such withdrawals are either processed or cancelled. Abuse of this policy, as defined by the casino, may result in cancellation of the player's winnings
26. Instant Cashback Promotion Terms. Player can claim 25% (40% for VIPs) cashback via our customer support team on every busted deposit of minimum $1 and made WITHOUT using a deposit bonus. The cashback offer is 10x playthrough (wagers vary on different games). Balance must be lower than $1 to claim the cashback. Players don't necessarily have to redeem cashback after every deposit made, it is possible to claim cashback after several deposits. Cashback can be claimed on busted deposits dating up to 3 month prior to the day the cashback is requested.
Slot Tournaments T&Cs:
1. Tournament Buy-Ins, Add-ons, or Re-Buys will be deducted from your Real Money account balance. Bonuses cannot be used for Buy-Ins, Add-ons, or Re-Buys on Slot Tournaments.
2. Grande Vegas Online Casino Bonus Terms & Conditions apply to the Slot Tournament Buy-Ins, Add-ons, and Re-Buys. Suppose you use the playable balance obtained through a no-deposit bonus to enter a tournament. In that case, the maximum withdrawal amount of 5 times the bonus (or max cash-out) will be applied to any tournament winnings.
3.If you are disconnected from the system during tournament play, the following rules apply: If you are disconnected during play, the slot will not spin on your behalf. If you reconnect within the tournament time, you can continue playing in the tournament. If you cannot reconnect, your Win Box total will remain static, reflecting the amount at the time of disconnection.
4. The Buy-In will be refunded to the player account if a slot tournament is cancelled.
5. Add-ons and Re-Buys are available for selected Tournaments. Prices, values, and rake are variable and determined by Grande Vegas Online Casino. The number of Add-Ons and Re-Buys available varies per tournament.
6. Please note that customers who have not made any deposits can only claim winnings from a tournament once.
- To participate in the casino Lobby Jackpot customers must log in and manually opt-in. Players can also opt-out at any point from contributing to the Lobby Jackpot.
- Enrolled players have a chance to win the accumulated jackpot amount as a compulsory 0.01¢ bet will be placed on every spin in any slot game.
- Free bonuses cannot be used to contribute to the Lobby Jackpot. Lobby jackpots won while playing with a balance derived from a free bonus will be subject to the maximum withdrawable amount of that bonus.
- Lobby jackpot prizes are awarded as a real money balance with no playthrough requirements, except when won while playing with a deposit bonus or cashback. In such cases, wagering requirements of the respective bonus apply.